Just had a complaint this
morning because a call at the circulation desk for renewals was transferred to
the reference desk. The caller complained that the student at the desk did not
know the default password for users to renew their materials, so they sent it
to reference.
To renew materials
online:
Username: 9-digit UINPassword: Changeme
Calls pertaining to patron
library accounts should never be transferred to the reference desk. We
(circulation) are responsible for handling these calls not the reference
department. If you don’t know the answer, please ask your supervisor.
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