We are changing procedure up a bit this semester. From this point forward, we are no longer
going to have a grace amount for university holds. Patrons must pay their fine IN FULL in order
to have their hold lifted. Too many
patrons have been told about this behind the scenes procedure, which is costing
us money, so we’re eliminating it. This
means you must fill out a block request for every payment taken from now
on.
As Circulation Manager, Vickie is responsible for lifting
holds, so please seek her out first and me second when turning in block
slips. Remember that when your supervisor
is out the entire day, you need to turn in the slip to someone else in Access
Services to ensure the hold is lifted promptly.
I have had too many instances of slips being left on a desk for multiple
days when someone is out sick last semester.
It is our responsibility to make sure their holds are lifted the same
day when patrons make a payment.
Please speak to a supervisor if you have any questions.
Kym
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