Will the headphones be taken away to all the workers permanently? I feel as though all of us should not be punished for the actions of one or two people. It makes working in the stacks much more enjoyable.
At this time the headphone privileges are being
revoked for all Circulation student workers. The problems we’ve had being
able to get a student’s attention in the stacks applies to the majority of the
group, not just one or two people. This change isn’t meant to be a
punishment to you so much as expanding customer service to patrons, who are our
main priority. We want you to be approachable while working in the stacks
so you can aid a patron if needed. You’d be surprised at how many patrons
won’t even consider walking up to you because you had headphones in.
We all need to be focusing on the needs of our
users. Given that time spent in the stacks is relatively short, generally an
hour at a time, we believe that the benefits to our users outweigh the enjoyment
of our staff using headphones.
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