Since we've updated to Window's 10, we have encountered a problem with Firefox. Students who try to print in Firefox only manage to receive a blank page when they retrieve their job. Reference will issue a free reprint, but there are steps to get it.
Printing goes through the Pharos system. Ordinarily, reference logs into Pharos and reprints the job when there is a problem. Reprinting a job that was printed via a Firefox browser will only result in another blank page. Students can get a free re-print by doing one of the following:
1. Logging back onto the computer and submitting the job in Internet Explorer. Once they accept the charge on the computer screen, there will be a new print job in Pharos for reference to release manually.
2. Students can submit the document in a jump drive and bring it over to reference to print out directly at the desk.
If a student comes to the desk with printing issues, please direct them to the reference desk.
As always, feel free to ask more questions!
Kym
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