Desk/Upstairs Reminders

 I just wanted to write some general reminders to go along with the previous post about policies while working the desk and working up stairs.




While at the desk
1. As Kim has already stated, no homework during daytime hours, unless it is the weekend.
2. Friends are not allowed to come to the desk to chat with you, if we notice they are hanging around the desk we will ask them to leave. This makes patrons think you are busy helping someone and makes them hesitate to come to the desk
3. No social media on the computers. Only Pinterest, news, email, & weather etc. This helps the computers not be at risk for a virus.
4. (This applies to the desk and upstairs) Please make sure you are following dress code. If you are uncertain if something is dress code appropriate, please read the dress code policy under the Wiki, or ask a supervisor.
5.  When someone pays for their maker spot bill, please make sure that they get their receipt, they need it to get their item.
6. If work on the weekends, you do get a break. We just ask that you please let the reference desk person know, and after you get your food/drink that you sit behind the wall so if a patrons comes to the desk you can help them, then continue on with your break. Please do not leave the building, some of the staff that work the reference desk do not know how to work the circulation desk. (This does not include the 5pm-2am shifts when I am here).
7. If someone comes to the desk needing help finding a book/article or has printer problems,  please send them to the reference desk.
8. Please make sure you are writing down all stats, I notice a lot of the time that the phone stat is not always recorded, it is very important that we have an accurate count of all transactions that occur at the circulation desk.
9. Do no use your cell phone at the desk. If you have an important call or text please let a supervisor know and step behind the wall to take it.
10. Please read the blog everyday. Although we don't always post to the blog everyday, it is important to check since it is one of our main means of communication on important matters.




While upstairs
1. If someone approaches you about finding a book and have the call number, you are allowed to help them, if they need assistance finding a certain book please send them to the reference desk.
2. Listening to music is not allowed upstairs, this is to make sure you are alert incase a patron needs help.
3. Please do not take food or drinks upstairs while you are working the stacks. We do not want to risk spills.
4. If you notice people being loud in the quiet zone, please let a supervisor know and we will handle it, or if you feel comfortable you can ask them to please keep the volume down in the quiet zone.
5. I know some tasks upstairs are boring, but they are all important. Please make sure you rotate the tasks you do and not just do the same one every time.
6. If you get a call while working upstairs and you cannot understand what the other person is saying, please come downstairs to ask what is needed from you.


After you have read this, please message me on when2work, saying, I have read the blog.


As always, if you have any questions or concerns about this or the schedule please feel free to talk to us. Thanks everyone, and we appreciate everything you do! :)