Hi all,
I wanted to let you all know that there have been a couple
of circulation desk procedural issues that need to be corrected. I have noticed
an increase in books that are getting turned in that have not been properly
checked out. We have had several books that are being returned by patrons and
the screen will say “item not charged.” This message means that the book was
not checked out to the user. Please make sure that you have the correct screen
up in Sirsi when checking out a book to a patron. To get to the correct
Sirsi screen go to the check-out tab under “Common Tasks,” and this screen will
have “User ID:” and “Item ID:”. You will then scan the patron’s student
ID when checking the book out to the student. If a patron does not have
their student ID you can search them by using their driver’s license. If you do
use their driver’s license, remember to double check and make sure it is in
fact the right person with the right account. Recently we have had instances
where a book was checked out to the wrong account, and it was probably because
a driver’s license was used for checkout. You will then scan the book and
make sure the book’s information shows up on the screen. This screen will have
the title of the book, the item ID, and the due date. Please remember to
always give the patron a receipt with the due date and this will help prevent a
patron from saying that they did not know when the book was due.
Also, I recently have come across returned books that still
have the stuffies inside. Please remember to take the stuffies out of books
that have been returned and discharged. You all should be checking for
stuffies when books are first discharged and when you all are prepping a cart
to be shelved. If we are finding books that still have stuffies after double
discharging, then that means it was overlooked twice.
If you have any questions please feel free to come and talk
to a supervisor.
Thank You,
Clay
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