Items on hold are not being "held"

Some of our items on hold seem to be escaping by getting checked out to other patrons. When a hold item is discharged, a window should prompt on the sirsi screen stating that the item has been placed on hold. The item's  location will also by displayed. Furthermore, a hold slip should print.

 

Please make sure you are aware of each item's location as you are discharging it. If you are discharging several items at once, please check the sirsi screen while you are scanning to ensure the items are placed in the proper location. Please review the final discharged list before closing out the screen. If the printer goes offline or you have to reset it, check to see if anything prints (such as a hold slip) after it is turned back on.

 

When patrons arrive to pick up their hold items and we did not hold them, they are not happy campers. Please make sure to pay attention while discharging instead of rapid-fire scan mode.

 

If you have any questions concerning hold items or discharging procedures please come see Kym or Blu.

 

Blu Dornan 

 

 

 

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