When and when we do not refund money

I've found that multiple student workers have misunderstood refunding money and how that works, so I want to set the record straight.

We do not issue refunds for:

1. PRINTING/COPYING.
We never issue refunds for printing or copying. If someone is encountering a problem with a printer or copier, you need to send them to the reference desk.  If there is an issue with a print job, the reference team has the ability to log into the printing system and reprint the job for free.  If there is a copier issue, they have a departmental copy card that can be used to reprint their job on a different copier.

2. FINE APPEALS
When a student pays for a fine, they are accepting the charge.  Fine appeals are ONLY available to currently existing, unpaid fines.  Once they have paid the fine, it is no longer eligible for appeal.  So yet again, we are not issuing refunds in this circumstance.

3. BOOKSTORE VENDING MACHINE
If there is a problem with the bookstore vending machine, they will need to go to the bookstore for assistance.

We do issue refunds for:

1. SNACK AND SODA VENDING MACHINES
The only thing we issue refunds for are the soda and snack vending machines.  If there is an issue  send the student to Leslie and she can process a refund.

Thanks everyone!  Let me know if you have any questions.

Kym