Survey Response 5

I know you replied that our time in the stacks was short, but i spend most of my shift in the stacks. I feel most of my time is spent in the stack. I just wanted to say that even though it is only an hour at a time now that Clay and Kim are watching the desk sometimes I spend several hours in the stacks at a time. I understand the importance of customer service, but think if we could just lay down some ground rules like be know about users in your area and such then head phones would not be as big of a deal.

At this time, the headphone privileges are not up for debate.  We’ve recently undergone a change in supervisors and with that comes changes to policy and procedure.  When we met to discuss the headphone issue, all the supervisors felt that the rules about not having music too loud in the stacks and not allowing them anywhere but in the stacks had been clearly indicated.  The ground rules had been laid but they were not adhered to.  We’ve given plenty of warnings this semester to remind students of these rules to no effect.  The headphone privileges have been taken away in the past and then later reinstated, but it will be at the supervisor’s discretion.