Tuesday, April 23, 2013

Survey Responses 14-16

14. can have a misc tab in the task books, so that when we are doing other tasks out time is still accounted for?

This concept has been brought up in previous semesters and it was decided that a miscellaneous section isn’t needed.  We use the log to track our priority stacks maintenance projects to help generate statistics for our end of year reports.  Supervisors know when we have larger projects like training that the log numbers will be lower.  Smaller projects like book locator forms don’t take too long so it won’t interfere much with your regular stacks projects.

15. Does a person checking out an ILL book have to show their ID or can we just get the book by their name?

The same check-out rules for our books apply to ILL, so they will always need to provide their ID.

16. with the last question said, I don't see why we have a place for write our feedback when the answer has always been "get used to it"

The question/suggestion box was intended to help bolster communication, especially for those who were afraid to say something for fear of repercussions.  The majority of responses submitted were about the head phone privileges.  This decision was made unanimously by the staff in our department and was not up for debate.  We’ve tried to use our responses to better explain our justification and help you understand, but it was stated in the very first survey response that headphone privileges were being revoked. 

Many of the suggestions have actually been accepted and taken into consideration.  We’re working on things like making a Circ Guide to post on the secure website to help students with procedure based on multiple comments as well at making efforts to be more prompt with emails/blogs.  While we are open to suggestions, some aren’t always feasible.

At this point, I do think the survey has fulfilled its intended purpose.  We’ve said all along that we want you to come to us directly when you have questions to help increase communication, and therefore we will be removing the survey feature for the time being.

 

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